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FAQ

Where do we sell?

We sell and ship to the lower 48 states.

When will my item ship?

Processing is usually 2 to 3 business days from receipt of payment. UPS or FedEx tracking information will be furnished to you the day of shipment.

How will my item ship?

Latex layers are shrink wrapped and will ship in a box approximately 18 x 18 x 38. The size and number of layers ordered will determine the number of boxes. A king size set of 3 layers will ship with a layer in each of 3 boxes.

How much will one box weigh?

The box weight depends on the size of the latex layer ordered and the firmness of the layer inside. Firmer layers have more rubber in them and will weigh more than say an extra soft layer. A king layer will average 50 lbs in weight.

What is return policy?

We have a 30 day return policy. Buyer is responsible for the cost of return shipping. A return authorization must be requested prior to the return. The item must be wrapped in plastic to protect the latex.

What is refund policy?

Upon receipt of a returned item within the 30 day return window and with return authorization the item will be inspected. A full refund will be given if item is found to be as it was when shipped to the customer. This means the layer must be clean and free of dirt, hair, rips or tears due to improper handling of the latex by the customer or any other type of alteration that adversely affects the item.

Cancelled Order

If you decide to cancel an order that has already been shipped but not yet received by you the shipping cost will be deducted from your refund after cancellation.